Agents for Web Chat Support -USA-Job-ID-1253

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Job Overview

We are seeking dynamic individuals to join our team as Web Chat Agents, responsible for facilitating engaging online interactions with customers regarding automotive and recreational vehicle inquiries. Our agents play a pivotal role in enhancing our dealership clients’ online presence and converting inquiries into valuable leads, ultimately driving revenue from website traffic.

Key Responsibilities

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  • Address a diverse range of customer queries through online chat channels.
  • Deliver precise and comprehensive information about various products and services.
  • Assist in scheduling appointments by filtering relevant appointment details.
  • Cultivate and update a comprehensive knowledge base of our continuously evolving offerings.
  • Collect customer contact details to enhance lead generation and facilitate client reviews.
  • Summarize customer interactions based on their unique needs for client insights.

Required Skills

  • Strong customer service orientation and capability to thrive in a fast-paced setting.
  • Excellent written and verbal communication abilities.
  • Adept at multitasking, with a preference for candidates who possess gaming experience.
  • Proficient in basic internet navigation and Windows-based software.
  • Minimum typing speed of 35 WPM; higher speeds are advantageous.
  • Effective decision-making and analytical skills.

Qualifications

  • Prior experience in retail customer service or the automotive sector is preferred, though not required.
  • Must demonstrate a positive and professional demeanor.
  • Adaptability and enjoyment of a rapidly evolving work environment are essential.
  • High School Diploma, GED, or equivalent credential is required.
  • A background check will be necessary for all candidates.

Career Growth Opportunities

This role offers significant potential for career advancement within the automotive industry. Engage in valuable skill development through hands-on experience, gaining insights into automotive products and services that can propel your career forward.

Company Culture And Values

We pride ourselves on fostering a positive and professional atmosphere that promotes teamwork and open communication. Our dynamic work environment values adaptability and a strong commitment to customer satisfaction, making it an ideal place for career-minded individuals.

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