Customer Service Support Representative (Remote) -USA-Job-ID-1158

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Job Description

Invitae is now part of Labcorp and dedicated to bringing comprehensive genetic information into mainstream medicine to improve healthcare for billions of people! Our team is driven to make a difference for the patients we serve. We are leading the transformation of the genetics industry, by making clinical-grade genetic information affordable and accessible to guide health decisions across all stages of life.

At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all.  You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world.  Together, let’s embrace possibilities and change lives!

Customer Service Representative

This individual will be on the frontlines responding to a variety of clinician and patient billing related inquiries. The individual will work cross-functionally across many departments (sales, operations, billing, and lab teams) to serve our patient and client needs.

Responsibilities:

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  • Be well-versed in all Labcorp processes and policies to respond clearly to high volume billing inquiries.
  • Maintain appropriate response time in various communication platforms (Example: phone calls, emails, portal inquiries, etc)
  • Identify issues and suggest potential improvements.
  • Collaborate with your team and to develop best practices to ensure we are providing the best service and experience to all customers
  • Maintain an assigned schedule and be flexible with daily schedules when business needs change
  • Effectively communicate, resolve, and document billing related inquiries
  • Participate in projects that extend beyond your day to day to stretch you to think outside the box
  • Hours 8am to 5pm PST

Qualifications:

  • Minimum High School diploma or equivalent required
  • Minimum 1+ year customer service experience required
  • Previous healthcare/call center experience strongly preferred
  • RCM experience preferred
  • Ability to work remote
  • Ability to work independently and commit to a structure environment
  • Experience using Google Apps, Mac OS X, and CRM applications (i.e. Salesforce)
  • Bilingual a plus

Remote Work: 

  • Must have high level Internet speed (50 mbps) connectivity
  • Dedicated work from home space
  • Ability to manage time and tasks independently while maintaining productivity
  • Must meet weekly and monthly production goals
  • Effective communication skills
  • Alpha-Numeric Data Entry proficiency
  • 10 key experience

What you bring:

  • Exceptional attention to detail and organizational abilities
  • Outstanding customer service/phone communication skills and ability to complete a high volume of calls
  • Have high energy, be a self-starter, great teammate and ready to roll up your sleeves to get things done.
  • Possess a strong work ethic and commitment to improving patients’ lives while being flexible and adaptable with a drive to go above and beyond
  • Enjoys problem-solving in a dynamic, fast paced, team-based and rapidly changing environment
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