Central Selling Associate – Millwork (REMOTE)- EST & CST-USA-Job-ID-1461

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Essential Functions:

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    • Works within system-based work queue to identify activities ready for review.
    • Works in various internal selling and project management systems to obtain and verify information related to service requests and to communicate with others involved in the quoting process.
    • Sends, receives and responds to questions from Stores and Service Providers related to quote details and escalates issues/questions when appropriate; communicates with others via phone, email and other communication applications.
    • When available, adds product and/or promotional information to a quote as well as any additional labor items and associated charges needed to complete the quote not already included.
    • Completes quote re figures as needed (e.g., when a customer changes mind on something that affects the scope or cost of a project); includes re figuring quotes based on existing measurements or changing quotes based on new measurements or increased project scope.
    • Organizes work processes to ensure the most efficient work flow while collaborating with others (i.e., Service Providers, Stores, peers).
    • Provides peers and leadership team with relevant and timely information when needed to support their decisions and work activities.
  • Provides relevant feedback to Supervisor regarding what is working well and not working with the centralized selling model.
  • Draws from experience supporting the program to offer ways to improve the customer experience with the centralized selling model.
  • Provides feedback to Supervisor regarding the process of Stores qualifying customers to help determine gaps in the process.
  • Displays a keen understanding of local competitive offerings, recognizing and communicating the advantages of Lowe’s products and services to employees and customers
  • Provides SMART customer service at all times through the daily execution of Lowe’s customer service policies, procedures and programs.
  • Demonstrates sincere appreciation to customers
  • Listens to and responds knowledgeably and promptly to customer and employee questions
  • Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
  • Listens to, identifies, anticipates, and responds to customer needs
  • Follows-up with customers to ensure all order and project requirements are satisfactorily met
  • Serves as a point of contact on all designs and/or installs within department
  • Monitors order status of products and special orders and communicates updates or issues with customers and Lowe’s associates (e.g., Receiving, Delivery, and Install staff) as needed
  • Enters, processes, and tracks customer orders and installations to manage customer follow-up and completion of order/project according to schedule.
  • In addition to the above responsibilities, this individual is held accountable for other duties as assigned

Minimum Requirements:

  • High School or GED and less than 1 year of experience in a call center, office administrative, high-volume retail, service support, or similar work environment

Preferences:

  • Bachelor’s Degree in a related field

Central Selling Associate – Millwork (REMOTE)- EST & CST ID-19970

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