Collision Manager, Virtual Estimators-USA-Job-ID-1160

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Job Description

Tesla Collision is seeking an energetic professional with a proven record of accomplishment of managing people and processes to work on one of the most progressive vehicle brands in the world. This role is pivotal in overseeing the pre-appointment process and ensuring our customers receive exceptional service from the moment they schedule an appointment until they drop off their vehicle. The ideal candidate will possess strong leadership skills, a deep understanding of the estimation process, and a commitment to delivering top-notch customer experiences.

Responsibilities

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  • Department Leadership: Lead and manage the pre-appointment estimator team, ensuring high performance and adherence to company standards
  • Process Optimization: Develop and implement efficient processes for customer communication, damage documentation, and parts coordination to enhance overall department efficiency
  • Customer Service Excellence: Oversee customer interactions to ensure exceptional service, address any issues or escalations, and maintain a high level of customer satisfaction
  • Training and Development: Train, mentor, and support team members, providing ongoing guidance to ensure they are equipped with the necessary skills and knowledge
  • Quality Control: Review and validate parts-only estimates prepared by team members to ensure accuracy and consistency
  • Collaboration: Work closely with other departments, including the collision managers and regional managers to facilitate communication
  • Performance Monitoring: Track and analyze department performance metrics, identify areas for improvement, and implement corrective actions as needed. Perform other related duties as assigned

Requirements

  • Professional experience: 5+ years of experience in management within the collision industry or relevant Certificate from Vocational School in Collision Repair preferred
  • Solution oriented, demonstrating a high ability to identify root cause of problems and develop solutions.
  • Excellent communication skills with the ability to inspire team to achieve business targets
  • Capable of self-managing and working independently in limited supervision environments. Able to work a flexible schedule, including evenings, weekends and holidays
  • Capable of reading and comprehending automotive repair procedures and knowledge of methods, techniques, parts, tools, and materials used in the collision repair of vehicles
  • Excellent written and verbal communication skills as well as the ability to follow instructions with experience with Microsoft Office, understanding of repair estimates
  • Valid driver’s license preferred

Compensation and Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

  • Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
  • Family-building, fertility, adoption and surrogacy benefits
  • Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
  • Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  • LGBTQ+ care concierge services
  • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
  • Company paid Basic Life, AD&D, short-term and long-term disability insurance
  • Employee Assistance Program
  • Sick and Vacation time (Flex time for salary positions), and Paid Holidays
  • Back-up childcare and parenting support resources
  • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
  • Weight Loss and Tobacco Cessation Programs
  • Tesla Babies program
  • Commuter benefits
  • Employee discounts and perks program
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