Customer Service Agent, Cross Functional (Part-Time) -USA-Job-ID-1480

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About the position

Piedmont Airlines is seeking a motivated and reliable Customer Service Agent to join their Ground Handling Department. This role is essential for assisting passengers during boarding and disembarking flights, ensuring a smooth and efficient process while delivering excellent customer service. The position requires working outdoors in various weather conditions and involves physical tasks such as lifting and operating equipment.

Responsibilities

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  • Assist passengers in boarding and disembarking flights
  • Monitor computerized passenger boarding
  • Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
  • Change customer flight itinerary and seat assignments as required
  • Operate the Jetway
  • Load and unload baggage and cargo
  • Operate motorized service vehicles and equipment
  • Guide and park aircraft
  • Perform cabin maintenance tasks
  • Work together as a team to provide excellent customer service and meet corporate objectives

Requirements

  • Successful completion of training course
  • Ability to meet company goals and customer expectations in a high energy environment
  • Effective communication skills
  • Ability to organize, prioritize, and multitask

Nice-to-have

  • Previous airline experience
  • Previous employment as a front-line customer service provider
  • Basic knowledge of computer applications and programs

Benefits

  • Paid training
  • Holiday pay
  • 401(k)
  • Vacation
  • Family travel on the American Airlines network
  • Medical and dental available
  • Performance-based bonuses
  • Relocation packages

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