Customer Service Manager, Cargo Services-USA-Job-ID-1479

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Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you’ll love this job ​This job is a member of the Cargo Team, within the Customer Experience Division. ​Responsible for managing the compliance and performance of the Cargo operation during their tour of duty. The salary range for this position is $67,962.70 – $95,481.49. 

What you’ll do Leads a team of Customer Service Managers and TWU employees Develops Cargo Services compliance procedures and insures that policies/procedures are communicated effectively, implemented appropriately, and adhered to by all cargo personnel Develops and manages effective methods of measuring compliance and performance at the cargo facility and ensures standards are communicated and are being met Monitors the performance of vendors operating in the warehouse Documents cargo business procedures Develops recommendations for enhancements/new or improved policies/procedures Communicates regularly with Sr.

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Manager and provides insight and feedback on cargo facility performance and compliance Acts as communication liaison between Cargo Services, Cargo Sales and Customer Service, operations, Training, Revenue Management, and Corporate Security Ensures equipment, tools, and automation is up to date and functional Develops measurement expectations for Cargo Services team and insures that these expectations are communicated through coaching and training Completes ad-hoc projects, as necessary, in support of more effective and efficient cargo services operations Provides oversight of the United States Postal Service Contract (CAIR) and for the United States Postal Service International Service Contract (ISAL) Performs other duties as required All you’ll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor s degree in relevant field or equivalent experience/training Minimum of one year management experience required Experience providing functional application training/guidance to a diverse workforce .

Preferred Qualifications- Education & Prior Job Experience ​N/A Skills, Licenses & Certifications Knowledge of Microsoft Office to include Word advanced Excel, PowerPoint, Outlook, etc. Knowledge of cargo and cargo processes Proven leadership abilities and strong employee management skills Excellent decision-making/problem-solving skills Strong analytical thinking abilities Excellent organizational and project management skills Ability to effectively manage multiple projects simultaneously What you’ll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you ll have access to your health, dental, prescription and vision benefits to help you stay well.

And that s just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself that s why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines.

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