Remote Patient Care Coordinator | WFH -USA-Job-ID-1105

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Job Overview

Are you driven by a passion for enhancing the healthcare experience for others? In the role of Patient Care Coordinator, you will be integral in facilitating positive interactions for members enrolled in Medicaid, Medicare Advantage, and Dual Eligible Special Needs Plans (DSNP). This position requires building trust-based relationships with members, guiding them to appropriate care through health plans, providers, pharmacies, and community organizations. Your commitment will ensure that both medical and social needs are effectively addressed, including the crucial aspect of Social Determinants of Health (SDOH).

Key Responsibilities

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  • Engage with members through proactive outreach to motivate, educate, and facilitate access to healthcare programs.
  • Conduct comprehensive assessments via phone and/or text to evaluate member needs and develop personalized care plans.
  • Manage a dedicated caseload of members, ensuring timely communication and follow-ups to support their care journey.
  • Coordinate care by scheduling appointments, collaborating with healthcare providers, and maintaining member engagement with health initiatives.
  • Identify and address both social and medical needs impacting members’ well-being.
  • Maintain accurate documentation of actions and updates within a care management platform.
  • Maintain high outreach volumes to connect effectively with members, families, and providers as necessary.

Required Skills

  • Fluent in English; proficiency in Spanish is advantageous.
  • Strong interpersonal, verbal, and written communication skills.
  • Familiarity with Apple devices (e.g., MacBook) and experience with care management or electronic health record platforms.
  • Understanding of motivational interviewing techniques.

Qualifications

  • 2+ years of experience in care coordination, case management, community health, pharmacy, or social work.
  • Previous experience working with Medicaid and/or Dual Eligible patients is preferred.
  • Licensed Practical Nurse (LPN) or Registered Nurse (RN) credentials are highly desirable.

Career Growth Opportunities

We are committed to fostering a supportive work environment that encourages professional advancement. You will benefit from extensive training and development programs tailored to enhance your expertise and career trajectory within the healthcare industry.

Company Culture and Values

Our organization is dedicated to creating a collaborative and inclusive work culture where every team member feels empowered to make a meaningful impact. We value diversity and prioritize a supportive atmosphere that inspires personal and professional growth.

Compensation And Benefits

  • Competitive salary with 401(k) employer matching.
  • Comprehensive health benefits, including a fully employer-paid option.
  • Generous paid time off, sick leave, and holidays.
  • 100% employer-covered short-term and long-term disability insurance.
  • Flexibility for remote work and paid lunch breaks.
  • Contributions to Health Savings Accounts (HSAs).
  • Access to an Employee Assistance Program (EAP).

Work Schedule

  • Monday through Friday, 8-hour shifts aligned with standard business hours.
  • This is a remote position; however, candidates must reside in Tennessee.
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